Abstract:Background Overcrowding and long waiting times at Klinik Kesihatan remain as a critical issue in Malaysia’s public healthcare system. With increasing interest in digital health innovations, it is still unclear whether community in low urban areas trust or are willing to use health kiosks as an alternative service point. Objectives To explore community perspective on the use of health kiosks in low urban areas, including their level of acceptance and perceived barriers. Materials and Methods A mixed-methods study will be conducted in PPR Ampang Hilir among residents aged 40 to 60. Data will be collected using structured surveys and semi-structured interviews guided by the Technology Acceptance Model (TAM). Quantitative data will be analysed using descriptive statistics, while qualitative data will be examined through thematic analysis. Ethical approval is pending. Results The study is expected to generate both quantitative and qualitative insights into factors influencing health kiosk acceptance. Quantitative findings may reveal associations between perceived usefulness, ease of use, and intention to use, based on TAM constructs. Thematic analysis of qualitative data is anticipated to uncover contextual themes such as digital literacy, trust in system reliability, perceived relevance to chronic disease management, and socio-cultural attitudes toward self-service health technologies. These findings will help explain not only the statistical trends but also the underlying experiences shaping patient perspectives. Conclusions Understanding patient perspectives is essential for the successful implementation of health kiosks in underserved urban communities in Malaysia. The insights gained may inform targeted strategies to reduce congestion at Klinik Kesihatan, enhance access to basic health services, and support chronic disease management. These findings can contribute to shaping patient- centered digital health initiatives aligned with national healthcare transformation efforts.
Keywords: Artificial Intelligence and Healthcare, Health Kiosks, Patient Perspectives, Digital Health, Mixed-Methods, Primary Care Access
